Workspace

Overview

All your customer conversations in one place.

All your customer conversations in one place.

Follow new conversations, response speed and connected channel activity from one calm workspace.

+8.2%
128 Open conversations 12 need attention
-14%
1m 42s Avg. first response Across all channels
+2.4%
94.8% Resolution rate Last 30 days
+0.3
4.9 Customer satisfaction From 846 ratings
Activity

Conversation volume

Response

Service health

94%Healthy
Within SLA118
Needs attention10
Resolved today76
Channels

Connected channels

Open live chat
WhatsApp46 active conversations
9 unread
Facebook Messenger31 active conversations
4 unread
Instagram28 active conversations
3 unread
Email23 active conversations
2 pending
Inbox

Recent conversations

View all
CustomerChannelLast messageStatusAgentTime
AYAmina Yusuf
 WhatsApp Can you help me update the delivery address? Open Nora2m
DMDavid Miller
 Facebook Thanks, that answers my question. Open Omar8m
LRLina Rodriguez
 Instagram Do you have this item in another colour? Open Maya14m
NWNoah Wilson
 Email Subject: Invoice copy for August Pending Nora21m
RKRafi Khan
 WhatsApp Perfect, I will try that now. Resolved Omar32m